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Client Feedback
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Client Name:
Address:
Phone:
Date:
Services provided:
Are you satisfied with the services provided by Hervey Bay Traffic?
Yes
No
Did you receive value for money? (Consider quality and delivery of services)
Yes
No
How could we improve on our services?
Would you consider using HBT's services again?
Yes
No
Would you recommend our services to other clients?
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No
What other products would you like to receive from us?
Any other comments
Complaints / Grievances
Name:
Address:
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Type:
Hazard
Breach of company policy
Customer or client complaint
Member of public complaint
Suggestion for improvement
Other
Date:
Description:
Who, in your opinion, caused the complaint?
Remedy sought:
Has any action been taken to rectify the problem?
Yes
No
Any other comments: